CI Center

Guest Assistance & Disability Pass

Traveling with someone with a physical or mental disability? Rest assured, Universal Studios Hollywood goes out of its way to accommodate you and your party. Below is a brief outline of the park’s services.

Wheelchairs & ECV Attraction Access

Universal offers wheelchairs and ECV scooters for a fee. You are, of course, permitted to bring in your own means of conveyance. (More information can be found on our wheelchair rental page.) All areas of the park are accessible via wheelchairs. Guests cannot take ECVs into attraction queues and will be required to transfer to traditional wheelchairs before entry.

For the escalators, you’ll need to take the elevators and/or dedicated trams (depending on the size of your means of conveyance) to move from the Upper to Lower Lot or vice versa. Speak with the team member at the entrance of each end of the escalators for assistance.

Animal Actors – Designated wheelchair and ECV audience parking available.

Despicable Me: Minion Mayhem – Guests in wheelcharis and ECVs must transfer to the ride vehicle.

Flight of the Hippogriff – Guests in wheelchairs and ECVs must transfer to the ride vehicle.

Harry Potter and the Forbidden Journey – Guests in wheelchairs and ECVs must transfer to the ride vehicle.

Jurassic Park: The Ride – Guests in wheelchairs and ECVs must transfer to the ride vehicle.

Ollivanders Wand Experience – Guests may remain in wheelchairs and ECVs throughout the experience.

The Nighttime Lights at Hogwarts Castle/The Magic of Christmas at Hogwarts Castle – Guests may remain in wheelchairs and ECVs throughout the nighttime experience.

Revenge of the Mummy – Guests in wheelchairs and ECVs must transfer to the ride vehicle.

Silly Swirly Fun Ride – Guests in wheelchairs and ECVs must transfer to the ride vehicle.

The Simpsons Ride – Guests in wheelchairs and ECVs must transfer to the ride vehicle.

Special Effects Show – Designated wheelchair and ECV audience parking available.

Transformers: The Ride 3D – Guests in wheelchairs and ECVs must transfer to the ride vehicle.

Universal Studio Tour – Guests in wheelchairs may load their chairs into an accommodating tram (see team member for assistance). Guests in ECVs must transfer to the ride vehicle; charging stations are available while you ride.

The Walking Dead – Guests may remain in wheelchairs and ECVS throughout the maze experience.

WaterWorld – Designated wheelchair and ECV audience parking available.

Guest Relations Exterior

 

Guest Assistance Pass

If you have a member of your party whose disability makes them incapable of waiting in long waits, Universal offers a program called the “Guest Assistance Pass.” Universal won’t ask for proof of you or your party member’s disability, but we nevertheless recommend securing a doctor or physician’s note outlining the disability and your party member’s needs. Keep in mind you will need to explain to a team member what sort of service or care your party member requires.

Important Note: The Guest Assistance Pass is for physically or mentally disabled guests and their parties only. Abuse of the program is not tolerated. If you or someone in your party is not physically or mentally disabled, please leave this page and check out the rest of the site for time saving tips.

Still with us? Great. Here’s a quick outline on how the Guest Assistance pass works:

  • After you pass through the turnstiles, head to Guest Services, on the right of the entry plaza and next to VIP Services.
  • Inform the team member inside a member of your party will need a “Guest Assistance” pass. They’ll ask you a few quick questions, including the identity of the disabled person, the number of people in your party, and what sort of accommodations s/he will need. Once this is done, they’ll hand you your pass, which will include a blank grid for team members to fill in as necessary.
  • Once you have your pass, here are the ground rules. You can access the Gate A/handicapped access line immediately if any attraction’s wait is twenty-five (25) minutes or less. Just show your Guest Assistance pass to the team member at an attraction entrance and they’ll direct you.
  • If an attraction has a wait of thirty (30) minutes or more, you’ll receive a written return time the length current posted wait, whereupon you’ll be able to access the Gate A/handicapped access line.
  • An example: Say it’s noon, and Transformers has a one hour (60 minute) wait. You present your Guest Assistance pass to the entrance team member, who will fill out that grid we mentioned earlier. Included will be your return time, in this case, 1 PM. Go enjoy other elements of the park until 1 PM or later, at which point you can join the Gate A/handicapped access line.
  • Keep in mind you can only have one (1) return time at any given time. You can, however, have a return time and access other attractions’ whose waits are 25 minutes or less.
  • A team member will explain this all to you again when you’re given your pass. As always, ask any team member for assistance if you’re confused.