CI Center

WiFi and Wait Times in the Park

Universal offers a public WiFi network for its theme park guests. Join the network UNIVERSAL or xfinitywifi and open any application that accesses the internet to trigger a terms and services page. Click “accept” and enjoy WiFi throughout the park! Note that during days with high attendance, the WiFi network will sometimes become overwhelmed, run slowly, and/or kick off users. Cell reception is particularly poor in the Lower Lot, the Mummy queue, and The Wizarding World of Harry Potter so plan accordingly.

Universal also offers a real-time mobile website to check current wait times, showtimes, and character meeting schedules. The web address is:

http://www.universalstudioshollywood.com/ushwaittimes/

To save time and frustration when typing on a mobile keyboard, we recommend saving the site to your “Favorites” for easy access.

Universal has recently introduced a brand new mobile app, which guests can access wait times, show times, GPS maps, and CityWalk. At times, the park sends push notifications to your phone through the app reminding guests about upcoming show times, and sometimes the opportunity for front of line access to a designated attraction of their choice. Available on iOS and Android devices.